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Store Policy

Store Policy

CUSTOMER CARE

Welcome to our Party Supply Store! We strive to provide you with a seamless and enjoyable shopping experience. To ensure clarity and transparency, we have outlined our store policies below. By shopping with us, you agree to adhere to these policies.

  1. Returns and Exchanges: a. Unopened and unused items may be eligible for return or exchange within 14 days of purchase. b. Customized or personalized items cannot be returned or exchanged unless there is a manufacturing defect or error on our part. c. For health and safety reasons, certain items such as makeup, costumes, and food-related products are non-returnable once opened, unless they are defective. d. Refunds will be issued in the original form of payment.

  2. Refunds: a. Refunds will be processed within 7-10 business days after the returned item is received and inspected. b. Shipping and handling charges are non-refundable, unless the return is due to an error on our part or a defective item. c. In the event of a refund, the amount refunded will be the purchase price minus any applicable discounts or promotions.

  3. Damaged or Defective Items: a. If you receive a damaged or defective item, please contact us within 48 hours of receiving the product, and we will assist you in resolving the issue. b. We may require photographic evidence of the damaged or defective item for verification purposes. c. Once the damage or defect is confirmed, we will arrange for a replacement or refund, based on your preference and product availability.

  4. Pricing and Payment: a. All prices are displayed in the local currency and are subject to applicable taxes and fees. b. We accept various forms of payment, including cash, debit cards, credit cards, and mobile payment methods. c. Prices and promotions are subject to change without prior notice. We are not responsible for any discrepancies resulting from outdated pricing information.

  5. Product Availability: a. We make every effort to ensure that all items displayed on our website or in-store are in stock. b. However, in rare cases, certain products may be temporarily out of stock due to high demand or unforeseen circumstances. We apologize for any inconvenience this may cause. c. We do not guarantee the availability of specific products and reserve the right to substitute similar items of equal or greater value if necessary.

  6. Privacy and Data Security: a. We value your privacy and handle your personal information in accordance with applicable data protection laws. b. Your personal information will only be used for order processing, communication, and improving our services. We do not share your information with third parties without your consent, except as required by law.

  7. Code of Conduct: a. We expect all customers to treat our staff and fellow shoppers with respect and courtesy. b. Any form of harassment, discrimination, or disruptive behavior will not be tolerated and may result in refusal of service or removal from the premises.

  8. COPYRIGHT NOTICE:I DO NOT claim ownership of any licensed characters or graphics and are not being sold. You are paying for my time and customizing services only. Items purchased are for personal use and may not be resold,

Please note that these policies may be subject to change. We encourage you to review them periodically for any updates. If you have any questions or require further clarification, our friendly staff will be happy to assist you.

Thank you for choosing our Party Supply Store! We look forward to helping you create memorable celebrations!

Payment Methods

- Credit / Debit Cards
 

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